Hire Experienced Customer Support Teams

Clear your customer inquiries 24/7. Provide enjoyable customer support operations across all digital channels.


Digital Multi-Channel Support that Grows Your Business

Live Chat

Increase conversion, sales, & customer satisfaction with timely interactions on your website or app

Email Support

Resolve tickets fast with 24/7 email support by experienced customer support teams

Social Media

Respond to customers across social channels & build brand reputation, from Instagram to WhatsApp

Delight Your Customers Across all Digital Channels

Grow your business with fast response times & proactive support. Our trained team responds swiftly to every customer question, issue, or complaint, wherever you are online, while you focus on building your business.

Flexibility built for scale

We grow with your needs. Start with a small team and expand only as the need arises. A spike in Holiday sales inquiries? Anticipating post-campaign inquiries? We got you! Our support teams expand to accommodate your growth.

Management & Training Ready

Enjoy hassle-free customer support hiring. We deploy a comprehensive service management process to hire, train, and deliver client-specific training. We improve response quality, track agent success with custom reports, and ensure continuous performance improvements.

We Connect to Your Help Desk & Social Channels

We connect to your existing help desks and serve your customers how you want us to. Our teams are able to follow your existing processes, including escalations, and feedback handling.

How We Help Brands Succeed...

See how CareStable works to deliver flexibility & scale

Multi-Channel Support

Email, chat, socials, and voice. Resolve issues quickly across all channels.

Affordable & Flexible pricing

Save on employee costs, overhead, & office expenses. Our service lets you do more with less.

Service Management

We offer fully managed customer-service operations on-demand with muti-level management that guarantees quality.

Quick Onboarding

Our agents are trained to master new products quickly. Ready for launch in as little as one week.

Work in any Time Zone

Maximize your productivity. Our team covers every zone. We work while you're asleep.

Scale Fast

Our team grows to match your needs. Move swiftly from basic support to full-scale support ops in multiple time-zones


Onboarding Process

Hire your support professional in these quick and simple steps

1. Schedule a Call

Book a free consultation with our sales team. We'll listen to your unique needs and create a support plan for your business

2. Team Planning

We work with you to build a team that fits into your CX strategy and plan training and onboarding in line with your set KPIs

4. Training

We help you train the team about your product, service, processes, and brand voice, and prep your documentation, helpdesk, and workflow.

5. Go live!

Your support team is ready to start servicing your support requests. We maintain a continual QA assessment to ensure that your systems and workflow improve continuously.

Frequently Asked Questions

Our agents are from Kenya. We vet all candidates thoroughly against high standards and ethics before hiring. Why Kenya?

  1. Skilled Talent: Most of our Kenya team members are young and university educated with relevant customer service and digital skills. English is the language of Education, which means that written and spoken English is very good.
  2. Work Ethic: They’re hardworking, enthusiastic, and always ready to meet & exceed expectations
  3. Internet Reliability: Kenya enjoys numerous fast-speed internet services & a robust Telecom industry
  4. Cost: Hiring from Kenya lets you attract a talented workforce affordably while contributing to our mission of reducing youth unemployment in Africa.
  5. A Growing Tech Hub: Kenya has been described as the Silicon Savanah for its thriving Tech scene and is home to Tech giants such as Google, Microsoft, and Oracle.

We’ll educate your agents on your goals, expectations, and the key metrics you’ve shared with us. We’ll work with you to offer additional training on the products, processes, software, and systems required.

We will assign you an email and phone number for smooth communication with our service delivery manager. You can also choose other methods of communication that work for you.

All agents sign a confidentiality agreement with CareStable before being employed or contracted. If required, we can sign an NDA.

No. There are no long-term contracts or commitments unless otherwise agreed. Our service is month to month, and you only pay for the next month. You’re free to upgrade, downgrade, or cancel anytime.

You can either pay with a credit card or PayPal. Other types of payments may be agreed upon.

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Hire Customer Support Agents

Hire fast & flexible, 24/7 customer support teams working month to month.