Hire Experienced Customer Support Teams
Clear your customer inquiries 24/7. Provide enjoyable customer support across email, live chat, and social. Your customers will love you.
BUILT FOR GROWTH
Digital Multi-Channel Support that Grows Your Business
Delight Your Customers in Real-Time.
Flexibility built for scale
We grow with your needs. Start with a small team and expand only as the need arises. A spike in Holiday sales inquiries? Anticipating post-campaign inquiries? We got you! Our support teams expand to accommodate your growth.
Management & Training Ready
Enjoy hassle-free customer support hiring. We deploy a comprehensive service management process to hire, train, and deliver client-specific service. We improve response quality, track agent success with custom reports, and ensure continuous performance improvements.
Stop worrying about tasks and Start delegating and saving costs with CareStable.
Email & Chat Support – Full time.
Perfect for entrepreneurs & companies with low-volume inquiries to connect with website visitors, generate leads & sales, and resolve daily email inquiries.
No website? No problem. We’ll set up a Free Chat Link so you can start turning links into chats quickly.
A perfect fit for entrepreneurs & companies that need a dedicated full-time customer support agent for multiple channels. – Live chat, Email, and Social media.
Have a need that requires a team of customer support agents? We will provide a tailored pricing that fits your business objectives.
How We Help Brands Succeed...
See how CareStable works to deliver flexibility & scale
HOW WE WORK
Hire your support agents in these quick and simple steps
Frequently Asked Questions
Before assigning agents to your project, we audit your needs and prepare systems to represent your company effectively. To assist agents in addressing your visitor queries, please review and answer the questions thoroughly. The information you provide will enhance our ability to serve your customers and visitors efficiently.
Many businesses lack adequate customer support. With our skilled chat agents, your visitors can chat with a live person even when you’re not available. You choose the schedule, and we’ll stick to it!
Our agents will generally answer up to two concurrent chats at a time.
During the onboarding process, we kindly request that you share essential information about your business. Think of this as creating an FAQ resource. By doing so, you are helping us understand the types of questions your website visitors are likely to ask and the corresponding answers you’d like us to provide.
Our project managers will review your website to identify any additional information that can be useful in representing your business or service offerings effectively. This information is documented in our Knowledge Base, which acts as a reference database for all our chat agents when they engage with visitors on your site.
It’s important to note that this process is continuous and dynamic. Beyond the initial setup, our agents are trained to consistently enrich the Knowledge Base with any new insights or details they acquire about your business or services. With this collaborative approach, our agents typically become adept at addressing a wide range of questions within the first 2 weeks of service commencement.
There may be instances when our agents lack an answer and require more information. In such cases, our agents will collect the visitor’s name, email, and phone number, assuring them of a prompt follow-up.
For urgent matters, we’ll use your provided contact information from the sign-up process to reach out immediately. Any insights gained will be added to your site’s Knowledge Base.
If the same issue reoccurs, our agents will have the right response, as they are dedicated to providing accurate information and never rely on guesswork.
Certainly, we’ll assist in configuring triggers for automatic visitor engagement tailored to their current page or browsing activity, enhancing engagement rates and ensuring timely, relevant messages.
Our agents are available around the clock, 24/7, 365 days a year, providing continuous support on your behalf without ever closing.
No, you pay for the service monthly, and there are no extended contracts to commit to.
Our agents are Kenya based. Why Kenya?
- Skilled Talent: Most of our Kenya team members are young and university educated with relevant customer service and digital skills. English is the language of Education, which means that written and spoken English is very good.
- Internet Reliability: Kenya enjoys numerous fast-speed internet services & a robust Telecom industry
- Cost: Hiring from Kenya lets you attract a talented workforce affordably while contributing to our mission of reducing youth unemployment in Africa.
- A Growing Tech Hub: Kenya has been described as the Silicon Savanah for its thriving Tech scene and is home to Tech giants such as Google, Microsoft, and Oracle.
Yes, they can, but we charge on a per-domain or per-property basis.
There’s an exception when you’re managing chats for the same business across forwarded domains. In general, if site-specific responses are required, each site is treated as a distinct entity.
We’ll educate your agents on your goals, expectations, and the key metrics you’ve shared with us. We’ll work with you to offer additional training on the products, processes, software, and systems required.
Certainly! You’ll be added as as admin so you can chat with your customers and our agents through the system dashboard. You can even observe our agents’ performance in the system dashboard as they serve your visitors.
We will assign you an email and phone number for smooth communication with our customer success manager. You can also choose other methods of communication that work for you.
All agents sign a confidentiality agreement with CareStable before being employed or contracted. If required, we can sign an NDA.
Hire Customer Support Agents
Hire fast & flexible, 24/7 customer support teams working month to month.