Hire Experienced Customer Support Teams
Clear your customer inquiries 24/7. Provide enjoyable customer support operations across all digital channels.
BUILT FOR BRANDS
Digital Multi-Channel Support that Grows Your Business
Live Chat
Increase conversion, sales, & customer satisfaction with timely interactions on your website or app
Email Support
Resolve tickets fast with 24/7 email support by experienced customer support teams
Social Media
Respond to customers across social channels & build brand reputation, from Instagram to WhatsApp
Delight Your Customers Across all Digital Channels
Flexibility built for scale
We grow with your needs. Start with a small team and expand only as the need arises. A spike in Holiday sales inquiries? Anticipating post-campaign inquiries? We got you! Our support teams expand to accommodate your growth.
Management & Training Ready
We Connect to Your Help Desk & Social Channels
How We Help Brands Succeed...
See how CareStable works to deliver flexibility & scale
Multi-Channel Support
Email, chat, socials, and voice. Resolve issues quickly across all channels.
Affordable & Flexible pricing
Save on employee costs, overhead, & office expenses. Our service lets you do more with less.
Service Management
We offer fully managed customer-service operations on-demand with muti-level management that guarantees quality.
Quick Onboarding
Our agents are trained to master new products quickly. Ready for launch in as little as one week.
Work in any Time Zone
Maximize your productivity. Our team covers every zone. We work while you're asleep.
Scale Fast
Our team grows to match your needs. Move swiftly from basic support to full-scale support ops in multiple time-zones
HOW WE WORK
Onboarding Process
Hire your support professional in these quick and simple steps
1. Schedule a Call
Book a free consultation with our sales team. We'll listen to your unique needs and create a support plan for your business
2. Team Planning
We work with you to build a team that fits into your CX strategy and plan training and onboarding in line with your set KPIs
4. Training
We help you train the team about your product, service, processes, and brand voice, and prep your documentation, helpdesk, and workflow.
5. Go live!
Your support team is ready to start servicing your support requests. We maintain a continual QA assessment to ensure that your systems and workflow improve continuously.
Frequently Asked Questions
Our agents are from Kenya. We vet all candidates thoroughly against high standards and ethics before hiring. Why Kenya?
- Skilled Talent: Most of our Kenya team members are young and university educated with relevant customer service and digital skills. English is the language of Education, which means that written and spoken English is very good.
- Work Ethic: They’re hardworking, enthusiastic, and always ready to meet & exceed expectations
- Internet Reliability: Kenya enjoys numerous fast-speed internet services & a robust Telecom industry
- Cost: Hiring from Kenya lets you attract a talented workforce affordably while contributing to our mission of reducing youth unemployment in Africa.
- A Growing Tech Hub: Kenya has been described as the Silicon Savanah for its thriving Tech scene and is home to Tech giants such as Google, Microsoft, and Oracle.
We’ll educate your agents on your goals, expectations, and the key metrics you’ve shared with us. We’ll work with you to offer additional training on the products, processes, software, and systems required.
We will assign you an email and phone number for smooth communication with our service delivery manager. You can also choose other methods of communication that work for you.
All agents sign a confidentiality agreement with CareStable before being employed or contracted. If required, we can sign an NDA.
No. There are no long-term contracts or commitments unless otherwise agreed. Our service is month to month, and you only pay for the next month. You’re free to upgrade, downgrade, or cancel anytime.
You can either pay with a credit card or PayPal. Other types of payments may be agreed upon.
Hire Customer Support Agents
Hire fast & flexible, 24/7 customer support teams working month to month.